jetx Privacy Policy

This privacy policy applies on behalf of the jetxbet.cam platform. By using our services, you are considered to have accepted the terms of this policy. We give the highest priority to our users' privacy and are committed to protecting your information. This policy is in place so that you can clearly understand what information is collected, how it is used, and what your rights are.

Before you start using the jetx platform, it is also important to read our Terms and Conditions, as both documents together form the basis of the relationship between you and us.

1 Types of Information Collected

jetx collects various types of information to operate its services. This information comes mainly from two sources — what you provide directly, and what our system records automatically.

1.1 Information You Provide Directly

• Name, date of birth, and gender
• Mobile number and email address
• Password and security question answers
• National ID card or passport details (during identity verification)
• bKash, Nagad, or Rocket mobile wallet number (for financial transactions)

1.2 Automatically Collected Information

• IP address and device identifier
• Browser type and operating system
• Site access time and activity logs
• Cookie and session data
• Records of account deposits, withdrawals, and betting transactions

2 Purpose of Using Information

Collected information is used only for specific and legitimate purposes. jetx never uses your information for unrelated purposes.

• Account registration, verification, and management
• Processing financial transactions including deposits and withdrawals
• Providing applicable bonuses and promotional offers
• Fraud prevention and ensuring account security
• Customer support — providing assistance via live chat and email
• Improving and analysing platform performance
• Fulfilling legal obligations and resolving disputes

3 Cookie Policy

jetx uses cookies to improve the experience of website users. Cookies are small text files stored in your browser. They help remember your session information and ensure the site functions properly.

3.1 Types of Cookies

• Essential Cookies: Required for managing login status and sessions; disabling these will prevent the site from working properly.
• Analytics Cookies: Used to understand which sections of the site users spend the most time on.
• Preference Cookies: Store your language and display preferences.

You can control cookies at any time from your browser settings. However, disabling essential cookies may cause issues with accessing the site and completing transactions.

4 Data Storage and Security

jetx uses SSL encryption technology to protect your information. This means all data exchanged between your browser and our servers is encrypted, so third parties cannot read it.

To protect data stored on our servers from unauthorised access, firewalls, access control systems, and regular security audits are in place.

5 Sharing Information with Third Parties

jetx never sells your personal information to third parties for commercial purposes. However, sharing information may be necessary in the following limited circumstances:

• Service Partners: Payment processors such as bKash, Nagad, and Rocket receive the information necessary to complete transactions.
• Legal Authorities: Information may be provided to relevant authorities in accordance with a court order or applicable law.
• Technical Service Providers: Companies providing hosting, analytics, and security services, who operate under strict confidentiality agreements.
• Fraud Prevention: Information may be shared with relevant agencies as needed to identify suspicious activity.

Any sharing of information with third parties is done on a minimum-necessary basis and is governed through contractual obligations.

6 Protection of Minors

All services of jetx are strictly for persons aged 21 or above. We do not knowingly collect or store any information from minors. An age verification process is carried out during account registration, and age is also confirmed at the identity verification stage.

If it comes to our attention that an account has been created by a minor, it will be closed immediately and the associated information will be deleted. To learn more about responsible gambling, please read our Responsible Gaming page.

7 Your Rights

You have several rights regarding your personal information that jetx respects:

7.1 Right to Access Information

You can find out at any time what information jetx holds about you. To make this request, contact us via support chat or email.

7.2 Right to Correct Information

If there is any incorrect information in your account, you can contact us to have it corrected.

7.3 Right to Close Account

You may close your account at your own discretion. However, some information may need to be retained for a defined period due to legal and financial record-keeping requirements.

7.4 Right to Communication Preferences

You may opt out of promotional communications if you wish. Messages necessary for account management may still be sent.

8 Third-Party Links and Services

The jetx platform uses software from various game providers including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe to run games. These companies follow their own privacy policies, and jetx is not directly responsible for their data processing.

Since payment processing is handled through bKash, Nagad, and Rocket, during a transaction you are directed to those services' own platforms — their privacy policies apply there.

9 International Transfer of Data

Our servers and services may be located outside Bangladesh. In this case, your information may cross international borders. We ensure that such transfers only take place with service providers who maintain high security standards and are contractually bound to protect your information.

10 Changes to This Policy

jetx may update this privacy policy as needed. If there are significant changes, users will be notified via their registered email or through the app. The "Last Updated" date shown at the top of the policy always reflects the date of the current version.

If you continue using the service after changes have been made, you will be considered to have accepted the new policy. For any questions, check our FAQ section or contact us directly via support chat.

11 Contact Us

If you have any questions, complaints, or requests regarding this privacy policy, please contact us through the following: